Support delivered alongside people, protecting tenancy, honouring choice, evidencing the journey to independence.
Supported living asks more of providers than residential or dom care: enable independence and prove you did. Brolly is built around what that actually looks like in practice.
A tenant has 35 hours of 1:1 commissioned. Did they get them? Were they meaningful? When the council reviews the package, the answer needs to be in evidence, not in someone's memory. Underdelivery loses contracts. Over-claiming loses trust.
Supporting someone to hold a tenancy means supporting them with utilities, bills, repairs, post, finances, and the housing officer's last warning letter. Lose the tenancy and the placement collapses. None of this lives naturally in a "care plan".
Take the bus alone. Cook a meal from scratch. Hold down a job. Get into college. The goal-setting form gets filled in at review. Then it sits in a folder until next review. Progress happens in the meantime, invisibly, undocumented, unrewarded.
Tenants want to lead their own reviews, see their own care plans, and have a say in who supports them. Easy-read documents, accessible communication, capacity-aware consent. The system has to bend toward the tenant, not the other way around.
Inspectors don't just want to see safe care. They want to see a culture that builds independence, choice and community connection. Restrictive practice tracked. Positive behaviour support evidenced. Activities that aren't institutional. The standard is right, and proving you meet it is the work.
Sounds familiar? We hear it from every supported living service manager. Brolly handles every one of these pressures, quietly, in the background, every tenancy, every commissioned hour, every record.
No abstract promises. Here's what Brolly does, every shift, in a supported living service.
Every commissioned hour mapped to its delivery, start and end captured, support worker identified, activity logged. Underdelivery flagged early so it can be made up. Council reviews see verified delivery, not estimates.
Contract renewals built on evidence. Disputes resolved quickly. Tenants get the hours they're entitled to, and the service gets paid for what it delivered.
Rent payments, utilities, benefits reviews, repairs raised, post handled, neighbour incidents, all captured in a tenancy log that runs parallel to the care record. Housing officer queries answered with evidence, not memory.
Tenancies don't fail. Eviction risks spotted weeks early. The housing relationship moves from defensive to collaborative.
Goals broken into small, observable steps. Support workers tag daily notes against the goals they touch. Progress charts itself, visible to the tenant, the team, the family, the social worker. Celebrating wins becomes routine, not annual.
Independence becomes measurable. Reviews show real movement. Tenants see their own progress and so do funders.
Tenants see their own plan, their own goals, their own week, in language and format that works for them. Brolly's AI Survey checks in by phone in friendly conversation, gathering preferences and concerns the tenant might not raise in a formal review.
Tenants lead their own reviews. Concerns surface early. The "voice of the person" stops being a tickbox and starts being a steady signal.
Restrictive practice logged with rationale and review. Positive behaviour support documented as it happens. Community activities, choice records, advocacy contact, all tagged to the quality statement they evidence. Inspection prep becomes export, not excavation.
Outstanding ratings stop relying on heroics. The culture shows up in the evidence because the evidence is captured as the culture happens.
A week with Sam, who's working toward catching the bus to college alone.
Sam reviews this week's goals on his easy-read dashboard. Three steps toward the bus journey: read the timetable, count the change, walk to the stop. Support worker tags Monday's session against step one.
Walk to the bus stop together. Sam reads the timetable. Voice note from the support worker captures Sam's confidence growing. Tagged to step two. Manager sees the progress in the morning summary.
Sam gets the bus alone. Support worker meets him at college. Photo and short video logged with consent. Goal updated. Family notified through the portal. The achievement lives in the record forever.
At the next social worker review, Sam shows his own progress. Twelve weeks of evidence, mapped to outcomes. The funder sees independence growing. The package keeps moving in the right direction.
Every 1:1 hour delivered, evidenced and ready for council review
Daily notes tagged to outcomes, progress visible week by week
Bills, repairs and benefits tracked alongside support, nothing falls through
Right Support, Right Care, Right Culture mapped to every record
A 30-minute walkthrough with a service manager who's used Brolly through council reviews and CQC inspection. We'll show you what your service looks like with the evidence already in hand.