Every visit on time, every note timely, every council, broker and self-pay invoice clean. Every timesheets recorded!
Domiciliary services don't fail because carers don't show up. They fail because the system asks coordinators to be in fifty places at once. Brolly is built around what actually breaks.
Skills matched. Continuity preserved. Travel time honoured. Service user preferences respected. Then someone calls in sick at 6:47am and the whole jigsaw scatters. Coordinators spend half their day rebuilding the puzzle.
Carers between visits, parked at lights, eating in the car. Notes catch up at the end of a shift, when memory's faded and the day blurs together. Inspectors and councils want timely, contemporaneous records. Carers want to do their job.
Personal care, prompts, MAR signatures, the catheter check, the pressure-area turn. A care plan lists thirty tasks per visit. The carer remembers most. The paper records show fewer. Hospital admissions follow what was missed, not what was meant.
Council framework rates, broker rates, NHS CHC, direct payments, private self-pay, weekend uplifts, bank holidays, double-up visits, travel time, mileage. Then the council disputes 14 visits and you're proving every one with paper printouts.
A carer hasn't checked in. The phone goes to voicemail. The next visit is in fifteen minutes. Paper rotas tell you where they should be, not where they are. Lone worker safety is a regulatory expectation, a moral obligation, and an operational blind spot all at once.
Sounds familiar? We hear it from every care coordinator. Brolly handles every one of these pressures, quietly, in the background, every rota, every visit, every record.
No abstract promises. Here's what Brolly does, every shift, in a domiciliary setting.
Skills, availability, continuity, travel time, service user preferences, matched in minutes. Sick call comes in? Brolly identifies qualified, available cover, contacts them, and confirms the visit before you've finished your coffee.
Coordinators stop firefighting. Continuity scores climb. Visits get covered before service users even know there was a gap.
Carers speak observations during the visit. Brolly structures them into visit notes, flags concerns, and writes summaries. No typing in the car. No catching up at midnight.
Notes are contemporaneous. Quality of detail goes up. Coordinators see issues within minutes, not in tomorrow's review.
Care plan tasks tick off as completed. Medication scanned and signed at the point of administration. Refusals and prompts logged with reasons. Missed doses flagged to the coordinator within minutes, not at the next audit.
Compliance becomes evidence. Hospital admissions tracked back to root cause. CQC sees a complete trail of what was actually delivered.
Verified visits flow through to council, broker, NHS CHC, direct payment and self-pay invoices, each with the right rate card, uplifts, mileage and double-ups applied. Carer timesheets reconciled in the same flow. Disputed visits answered with electronic proof of attendance.
Invoicing day stops being a week-long event. Cash flow improves. Council disputes resolved with a click, not a paper search.
Every visit starts with a check-in and ends with a check-out. Late arrivals flagged. Missed check-outs trigger escalation. Coordinators see the live position of every carer on shift, without surveillance, without intrusion.
Safety becomes provable. Carers know someone is watching out for them. Coordinators sleep at night.
Carer texts in unwell. By 06:53, Brolly has identified three qualified carers nearby, contacted them, and confirmed cover for the 07:30 round. Coordinator wakes up to a solved problem.
Carer reviews and approve her visit notes captured by Brolly while at Mrs J's house. Bowels normal, mood low, eating reduced again. Brolly structures it, flags the eating pattern, alerts the coordinator.
Council disputes 9 visits as not delivered. Coordinator exports the electronic call monitoring proof, check-in, check-out, geo-verified, in 90 seconds. Dispute closed.
All carers checked out. 198 of 200 visits completed (two refused, both logged). Tomorrow's rota already optimised. Invoicing data flowing into next week's billing run.
AI-built schedules in minutes, not hours of spreadsheet wrangling
Contemporaneous, accurate, structured, not written from memory at midnight
Visit-to-invoice automation across every payer and rate card
Geo-verified electronic call monitoring on every visit, every time
Talk to our virtual avatar and we'll show you what your service looks like with the firefighting lifted.